Hi,
Let’s protect what we have
Welcome to the AIR MILES® security centre, your partner in identifying, reporting and protecting yourself from fraud. Because your security and privacy matter to us.
Protecting yourself
- PROTECTING YOURSELF
- IDENTIFY AND REPORT
- RESOURCES
Protect yourself from fraud
Always keep your PIN/password and AIR MILES card information safe and secure. If you think your Collector information may be at risk, we recommend you reset your PIN/ password. Even if nothing has taken place, it's always a good idea to change it regularly, just in case.
For further security, you can lock your AIR MILES Cash account to avoid unauthorized use. Locking your Cash account ensures that Cash Miles cannot be used in-store. You can lock your Cash account online or through our mobile app.
CHANGE YOUR Password OR YOUR Telephone PIN any time using the Collector information section of your profile.
Lock your cash account
To lock your Cash account, visit your profile on airmiles.ca or the account section of the AIR MILES App.
Stay aware
Ensure we have an up-to-date email address on file so we can notify you of any AIR MILES Cash transactions or important program updates. You can update your address in your profile.
Identifying and reporting fraud attempts
Together with your help, we can create a safer environment and bring those who commit fraud to justice. Beware of anyone pretending to be from AIR MILES who asks for your personal or credit card information – they could be trying to take over your accounts, or worse yet, steal your identity.
These scams can happen via phone, email or through a website, and can often look very professional and authentic. Rest assured, we do not use automated phone messages to contact Collectors and will never proactively ask you to provide or confirm any of your personal information by phone or email. Read our full Privacy Policy for more details.
If you have received a call or email from someone pretending to be from AIR MILES, take action immediately. Contact the Canadian Anti-Fraud Centre and report the incident. If the attempt involved an unwanted telemarketing call, contact the Canadian Radio-television and Telecommunications Commission. If you received a phishing email pretending to be from the AIR MILES Reward Program prompting you for your credit card or Collector information, please forward the email to phishing@airmiles.ca.
Fraud and privacy resources
Protect yourself and keep your AIR MILES accounts safe! Use the links below to get more information about how you can keep your personal information and your accounts safe from fraud.
- Learn more about our Security and Privacy policies.
- Learn more about fraud in Canada and what you can do to help stop it at the Canadian Anti-Fraud Centre
- Learn more about fraudulent phone offers and the National Do Not Call list at the Canadian Radio-television and Telecommunications Commission.
- Reset or update your PIN/password
- Lock your Cash account.
- Update your email address.
